A severed lifeline

This past week, something happened in my home that crippled my editing business for two days.

Our internet service went out.

What happened specifically was that our local cable company was making upgrades in our neighborhood, and they warned us in advance that we would experience outages during that time. Let’s give the cable company credit for the heads-up.

Still, in the present day, not having internet service is like not having electricity. Almost as bad, anyway.

We sort of had internet service during those two days, but it sporadically kept going in and out. “I cannot work in these conditions!” I thought.

Add to this the fact that the cable company spent only one day making their upgrades, yet the next day, we were still having problems with the internet. It made me very nervous at first, because I wondered if the problem was our modem, or our router, or my laptop, or our desktop.

On the second day, I tried the best trick I know to restore the internet. I unplugged the modem and let it sit while I visited the restroom before plugging it back in. No luck. I finally heaved a sigh and realized that I was going to have to call the cable company.

The robot on the other end of the line sent a signal to reset my modem. When that didn’t work, I was switched over to a representative, who tried every trick he knew. Again, no dice. So an appointment with a cable tech was made for the next morning. It had been years since a cable tech had come to our condo, so I thought the problem was serious.

When the cable tech arrived the next day, he measured the signal from our modem and declared that it was too high. “Too much signal is as bad as not enough signal,” he said. Then he screwed some kind of metal connector into our modem and measured the signal again. This time, the reading was perfect.

I mentioned to him that the cable company had been doing upgrades the previous day, and he was unaware of this. (Huh? You don’t know what your own company is doing? Talk about a communication breakdown.) He said that could have been the cause of the signal being too high.

I will say that the cable tech was very polite and friendly and he knew what he was doing, despite his company not telling him what was going on. Our internet service has been perfect since.

Have you ever lost your internet service? How did it affect you?

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